Question 1

Can your staff really work US or UK business hours?

Accepted Answer

Yes. Night-shift work is standard practice in Pakistan's outsourcing sector. Your staff works your full business day — EST, PST, GMT or AEST — and our office provides backup power and dual internet lines so shifts are never interrupted.

Question 2

How good is the English?

Accepted Answer

English is the language of university education and business in Pakistan. Every candidate we shortlist is interviewed in English, and for client-facing roles (support, sales) we test written and spoken communication before you ever see the CV. You interview every candidate yourself before hiring — nothing is taken on faith.

Question 3

Are there setup fees or hidden costs?

Accepted Answer

No. You pay one flat monthly rate per staff member. Recruitment, onboarding, HR, payroll, workstation, supervision and replacement guarantee are all included. The rate we quote is the rate you pay.

Question 4

What if the staff member doesn't work out?

Accepted Answer

First, we work with you to fix it — training gaps, process alignment, expectations. If the role genuinely isn't a fit, we replace the staff member free of charge. And because the agreement is monthly rolling, you're never locked in.

Question 5

How is my data kept secure?

Accepted Answer

All staff sign NDAs and IP-assignment agreements enforceable under your contract with us. Work is done on managed workstations with access controls, and we follow your security policies — VPNs, password managers, restricted access — exactly as you specify.

Question 6

Who actually employs the staff?

Accepted Answer

TechKoders does. We are the legal employer in Pakistan and handle contracts, payroll, taxes and local compliance. You direct the day-to-day work without any of the employer obligations — the simplest possible structure for you.

Question 7

How fast can I start?

Accepted Answer

For common roles (VAs, support, bookkeeping) we typically present a shortlist within 5–7 working days, and most staff start within 15–25 days of your brief — including onboarding and training on your tools.

Question 8

How do I manage daily work?

Accepted Answer

Exactly as you manage anyone remote: your tools, your standups, your task board. Slack, Teams, Asana, Jira — your staff works inside your stack from day one.

Question 9

Can staff use my company email and systems?

Accepted Answer

Yes. Most clients issue a company email and accounts. We sign NDAs and follow your access policies; office machines are monitored and access-controlled.

Question 10

What about holidays and leave?

Accepted Answer

Staff follow your working calendar where possible. Planned leave is notified in advance, and we coordinate cover for coverage-critical roles.

Question 11

Can I start with one person and grow?

Accepted Answer

That's the normal path. Most clients start with a single seat, then add the second and third within months. Per-seat rates improve as the team grows.

Question 12

Do you sign NDAs and data agreements?

Accepted Answer

Yes — our standard NDA or yours. Sensitive-data roles can be set up with restricted machines, no-phone floors and audited access.

Question 13

Can I visit the office?

Accepted Answer

Anytime, by appointment. You'll meet your team at their actual desks at 325-Block-E, Johar Town, Lahore.

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