Dedicated remote staff — not freelance, not a shared seat
We employ the person in Pakistan. You direct the work. That is the model.
TechKoders is a BPO. The product is a dedicated full-time remote employee in Pakistan for a company abroad. That is the whole offer.
| Freelance marketplace | Shared BPO seat | TechKoders dedicated seat | |
|---|---|---|---|
| Who employs them | Themselves | The BPO, shared across clients | TechKoders, one client only |
| Who directs the work | You, if they answer | The BPO floor | You |
| Hours | Theirs | Shift roster | Your time zone |
| Price | Hourly, variable | Quote | Published monthly rate |
| Setup fee | Platform fees | Often | None |
If you typed staff augmentation into Google: that is a neighbouring phrase. The seat is still a dedicated BPO employee. Read how we use that term and dedicated staffing.
Roles: VA · UK bookkeeping · developers · markets.
Freelancer, shared BPO seat or dedicated seat: how to choose
All three models put work in someone else's hands at a lower cost than a local hire. The difference is who that person answers to, how much of their day is yours, and what happens when they leave.
Freelance marketplace
Good for short, well-defined projects: a logo, a landing page, a one-off data clean-up. You pay hourly or per task and can stop at any time. The trade-off is availability. A freelancer usually works for several clients, sets their own hours, and can disappear between projects. You also carry the management: contracts, payments, platform fees and quality checks.
Shared BPO seat
Common in call-centre outsourcing. Your calls or tickets go into a queue handled by agents who also serve other clients. It scales volume quickly, but the agents rarely learn your business in depth, and you do not choose or direct the individual people. Pricing is normally a custom quote.
TechKoders dedicated seat
One full-time person, hired for your role and interviewed by you, who works only on your work, in your time zone, using your tools. TechKoders is the employer in Pakistan and handles salary, payroll, the workstation, internet and power backup. You direct the daily work as you would an in-house team member. The rate is published and there is no setup fee.
Which model fits which work
- Ongoing daily work such as support inboxes, bookkeeping, admin, data entry or development tickets: a dedicated seat, because knowledge builds up in one person.
- High call volume with simple scripts: a shared queue can be enough.
- One-off projects of a few weeks: a freelancer is usually the simpler choice.
How the cost compares
A freelancer's hourly rate looks low until you add platform fees, idle time between tasks and the hours you spend managing them. A shared seat is priced per contact or per agent hour and grows with volume. A dedicated seat is a flat monthly rate for a full-time person, with recruitment, payroll, office space and equipment already included, so the number you budget is the number you pay. Use our cost calculator to compare it with a local hire for your role and hours.
Questions to ask any provider
- Who is the legal employer of the person doing my work?
- Will the same person work on my account every day, and only on my account?
- Whose hours do they work, and from what kind of workspace?
- Is the price published, and are there setup or platform fees?
- How is access to my systems and data controlled?
TechKoders has run dedicated remote teams from Lahore since 2007, from a facility with 500+ workstations, for clients in the US, UK, Australia and the Gulf. See published rates or send your role brief.