Customer Support

Customer Support Outsourcing in Pakistan

Dedicated full-time email, chat and phone support agents from Lahore โ€” your hours, your tools, from $699/month.

TechKoders customer support team in Lahore
What they do

Outsourced customer support from Lahore โ€” from $699/mo

Hire dedicated full-time support agents in Pakistan for email, live chat and phone โ€” working your hours, following your scripts and SLAs. Ideal for e-commerce stores, SaaS companies and service businesses that need coverage across time zones without local night-shift premiums.

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Email & live chat

Ticket management, order tracking, returns and refunds, and first-response handling on your helpdesk.

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Inbound phone support

Trained, accent-managed agents who represent your brand professionally on calls.

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Tier-1 technical support

Basic troubleshooting, account help and escalation on Zendesk, Freshdesk, Intercom and Gorgias.

Coverage that fits

24/7 support without the local cost

Round-the-clock support is expensive to staff locally. A dedicated Lahore support team works your business hours โ€” or covers nights and weekends โ€” at a fraction of the cost, from a real office with backup power and redundant internet so a power cut in Pakistan is never your customer's problem.

FAQ

Common questions

How much does outsourced customer support cost?
A dedicated full-time support agent with TechKoders starts at $699/month, all-inclusive โ€” salary, HR, payroll, workstation and supervision. No setup fees, monthly rolling agreement.
How good is the agents' English?
English is the language of higher education and business in Pakistan. For client-facing roles we test written and spoken communication and accent before you see the CV โ€” and you interview every candidate yourself.
Which helpdesk tools do your agents use?
Zendesk, Freshdesk, Intercom, Gorgias, HelpScout and Shopify. Agents train on your tools, scripts and SLAs during onboarding.
Can they cover nights and weekends?
Yes. Night and weekend shifts are standard in Pakistan's BPO sector, so you can provide extended or 24/7 coverage without local overtime premiums.
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