US Night-Shift Customer Support Teams in Pakistan
Dedicated support agents who work your US business hours from our Lahore office, overnight in Pakistan, with a shift lead, QA and the security controls your customers expect.
Your customers' daytime is our night shift, and we run it like a day shift.
US companies have used Pakistan for overnight support for years, but quality depends on how the night is run. TechKoders seats your agents in a managed office with backup power and redundant internet, puts a shift lead on the floor, arranges transport home, and measures everything in your own helpdesk. Agents are full-time and dedicated to your brand, not shared across clients.
A support team built for US hours.
Real night-shift operation
On-site shift lead, overnight IT support, transport for every agent.
Phone, chat and email
Voice-ready agents with clear English, plus ticketing and live chat.
Measured in your tools
Weekly first-response time, resolution time and CSAT from your helpdesk.
Weekend and holiday rosters
Rotations that cover Saturdays, Sundays and US holidays.
Customer data protected
Your accounts, least-privilege access, NDAs and monitored network.
Trained on your product
Product, tone of voice and macros learned before go-live.
From brief to first shift in under a month.
- Brief. Channels, volumes, hours, tools and quality targets.
- Shortlist. We screen for English, writing and typing speed; you interview.
- Train. Product, policies, macros and shadowing on your helpdesk.
- Go live. Soft launch on one channel, then full coverage.
- Review. Weekly metrics and a monthly review call with the shift lead.
Which Pakistan hours cover which US time zone
| US coverage needed | Typical shift in Pakistan (winter) |
|---|---|
| Eastern 9am–6pm | 7pm–4am |
| Central 9am–6pm | 8pm–5am |
| Pacific 9am–6pm | 10pm–7am |
| 24/7 | Three rotating shifts plus weekend roster |
One fixed monthly price per dedicated agent
Each agent is a full-time TechKoders employee with salary, benefits, night-shift allowance, transport, workstation and supervision included in one monthly per-seat price. No per-ticket or per-minute billing. See pricing, try the savings calculator, or read how we handle security and compliance.
US night-shift support: common questions
Which hours will the team work?
Your hours. Pakistan is ten hours ahead of US Eastern time in winter and nine in summer, so an Eastern-hours team works the Pakistani night from our Lahore office. Central, Mountain and Pacific coverage simply shifts later.
Can you cover weekends and holidays?
Yes. We roster rotating shifts so weekends and US holidays are covered, and plan around Pakistani public holidays such as Eid in advance.
Which channels can the team handle?
Email and ticketing, live chat, and phone support with headsets and US-friendly accents. Most teams use your helpdesk, such as Zendesk, Freshdesk, Gorgias or Intercom.
How do you keep quality up on night shifts?
A shift lead on site, QA scoring against your rubric, and weekly reports on first-response time, resolution time and CSAT from your own helpdesk.
Is it safe to commute at night in Lahore?
Night-shift staff get transport or a transport allowance, written into their contract. It matters for retention as much as safety.
How fast can a team start?
Usually two to four weeks for a small team: shortlist, your interviews, then training on your product and macros.
Customer support outsourcing · Remote staff for the USA · Support KPIs for offshore teams
Cover your US hours with a team that is awake and accountable.
Tell us your channels, volumes and time zone. A per-seat quote within one working day.